An Insider's View on the Lives of A Call Center Agent in the Philippines

       

 I recently heard program on a national radio about what it’s like being a call center agent. The show’s guest was a veteran journalist who’s doing an investigative project about the lives of the employees in the BPO industry. And to get an insider’s view, the guest himself worked as a call center agent. He noted a number of things about the industry based on his experience. Being in this industry myself for sometime now, I agreed on most of his observations.

THE 90s KIDS/TEENS AND POP CULTURE

There were already computers in the 90s, but our world did not revolve around them- at least for children and teens growing up in that era. Looking back, I can't help but feel nostalgic about it. I personally think that during those times, there was still a balance between social and electronic interaction.

Scribe Ambitions

Once upon a time I dreamed of being a writer, but I am not sure whether I have the talent. Somewhere along the way the dream seemed to wane. For lack of practice perhaps, or the lack willpower to make that dream a reality, or simply laziness. One of the reasons I'm putting up this blog is to see for myself whether I have what it takes to be a scribe.

I Had A Diary Once...

When I was a teenager, I kept a diary to record the events that happened in my own little world. I wrote about just  anything - friends, crushes, teachers and even people I don’t get along with. I wrote about exactly what happened in a certain day and what I think or feel about it. I religiously wrote my entries everyday for a whole year. Eventually I started writing only whenever something major happened. Then it stopped altogether.

My Alma Matter - Holy Name University ( formerly Divine Word College)

I used attend school here, some 5 years ago.

I've walked its aisles, lined in the lobby during payment period before exams, and sweated in its gym. I danced in its stage ( during P.E. dance class), loitered in its empty classrooms and learned to put  on make up in the mirrors of its ladies rooms.

Why I Hate The PUJs in Cebu

I've never owned a car in my life. Reasons: 1.I don't know how to drive; and 2. I don't have the motivation to learn because I don't have the moolah to get a car. That is why I had to suffer the consequences of having to commute- along with thousands of Cebuanos- everyday.